Royal Mail has failed to resolve the delays to its postal service in Merton Borough for over two weeks.
Residents of Merton have been left without post for weeks at a time and Council Leader, Councillor Mark Allison, has declared the postal predicament “as a matter of urgency.”
Cllr Allison said: “The letters affected include important bank documents, medical letters and correspondence from key organisations such as Merton Council itself.”
The failure to deliver residents’ post will have a potentially disastrous impact on low-income families as applications for Merton Council household support grants are not being delivered and closing dates for applications approach.
Royal Mail has not responded.
A student campaign monitoring local Merton issues, Save MAE, commented: “There is so much missing from before Christmas. Beginning to wonder if it has been dumped somewhere!”
Save MAE also tweeted a reply they received from Royal Mail that stated: “We are unable to authorise the release of mail from the office or guarantee mail will be available for collection unless we have already attempted delivery and left a calling card.”
Another Merton resident conveyed the absence of post is impacting the supply of Lateral Flow Testing kits, a vital necessity amidst the surge of Omicron cases.
In the week to 5 Jan Merton Borough reported 3706 cases.
The Royal Mail helpline can be contacted on 03457740740.
If you wish to contact Merton Council, you can call 020 8274 4901.